Returns + Exchanges
Changed your mind? Returning UK orders to Innnocente Messy is free and easy. If for any reason you are not happy with your purchase, we offer a full refund or exchange within 21 days of delivery or collection.
In order to qualify for our refunds policy, all Items must be in a resell condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned.
Refunds will be processed within approximately 2 business days after we receive your return.
If you have paid by card you will receive an email when your refund has been processed. It will then take between 3 - 5 working days for this transaction to be authorised by your bank and for your funds to appear in your account. You will receive your refund in the original form of payment.
As long as any goods you would like to exchange are send back to us in their original condition, we will process the exchange of your purchase within 14 days of receiving your package or proof that the order has been returned.
Any customs made garments will not be refunded or exchange because it has been made with the customer specifics mesurments. Therefore could not be sold to someone els.